Patient with specific needs
Our screening centres are accessible and our staff are experienced in helping all women to feel comfortable.
Women with disabilities
- Most of our screening centres provide wheelchair access. Find out where the nearest accessible clinic is by searching the BreastScreen Directory or speak to a BreastScreen operator by calling 13 20 50.
- We provide longer appointment times to meet your patient’s needs. Please let your patient know to tell us about her specific requirements at the time of making her appointment.
- We can provide Auslan interpreter services at the appointment.
- We can liaise with local disability services.
- A carer, friend or family member is welcome to attend the appointment with your patient.
- Guide and assistance dogs are welcome at the appointment.
If your patient is deaf, or has a hearing or speech impairment, she can contact us through the National Relay Service.
- TTY users phone the National Relay Service on 133 677 then ask for 13 20 50 to contact a BreastScreen operator.
- Speak and Listen users phone the National Relay Service on 1300 555 727 then ask for 13 20 50 to contact a BreastScreen operator.
- Internet relay users connect to the National Relay Service then ask for 13 20 50 to contact a BreastScreen operator.
Women with breast implants
- We provide breast screening to women with breast implants.
- Please let you patient know to tell us she has breast implants at the time of making the appointment.
Women from culturally and linguistically diverse backgrounds (CALD)
Women from CALD backgrounds may not have access to the same levels of health information as other Australians. It is particularly important that you explain to women in these groups the benefits of breast screening.
We have information about breast screening in Arabic, Chinese and Vietnamese available on the website. Additionally there are four multilingual resources available for order or download, in up to 28 languages. They include Detecting Breast Cancer Early is Vital brochure, Breast Cancer and Family History brochure, Your visit to a BreastScreen NSW Assessment Clinic, and a Family History poster. The resources explain the benefits of screening mammograms and answers commonly asked questions about breast screening.
Interpreters are available to help women make breast screening appointments and attend the appointments. Your patient can call Translating and Interpreting Services on 13 14 50.